Use of Electronic Monitoring to Measure Employee Productivity Case Study

Use of Electronic Monitoring to Measure Employee Productivity - Case Study Example Nevertheless, these systems and tools have promoted intrusion into the private lives of employees by both the profession and the employer. Many organizations have opted to use electronic monitoring to track employee productivity and analyze their electronic communication. The issue of electronic monitoring intrusion into employee’s privacy has sparked a major debate between the employers and employee advocates. This paper will discuss the contemporary issues in the use of electronic monitoring by companies to assess employee productivity. Advancement in information technology: Technological growth has facilitated accurate collection and storage of a great pool of personal information usually without the permission or knowledge of the employee concerned, and whether such information is necessary for business functions. The organizations collect personal information for reasons of evaluation of employee performance,security,and protection from lawsuits among others. Nevertheless, the privacy laws are not robust enough to shield employees from intrusion (Watt, 2009). Currently, employees of private corporations in the United States lack legal protection against abusive practices of e-mail monitoring. Therefore, American employers can freely intercept, seek, and read any messages stored on the hard drives of employee’s computer.... This is attributable to the rising incidences of cyber loafing and litigation. Employers believe that their employees will comply with existing organizational benchmarks for behavior when constantly monitored. However, this has resulted to the development of perception of intrusiveness into private life by employees. In the United States, the anxiety about the stock market and concerns about safety of families makes employees seek the latest information from the Internet in the workplace (Rurhsani, 2005). Only under special circumstances would employers put up with excessive use of the internet for activities other than job although they feel that it can lower their performance. Organizations are increasingly demanding the individual employee’s personal information. In spite of enactment of legislation attempting to resolve the issue of privacy, debate is still raging over the ethical issues with regard to the privacy rights. Lack of rational regulation of such monitoring woul d significantly affect employee’s privacy rights (Mujtaba, 2003; Rustad & Paulsson, 2005). Besides loss in productivity and liabilities involved with employee’s cyber loafing, companies are worried about the sending out of sensitive and secretive information to their competitors, vendors, suppliers, and customers by mischievous employees (Rustad & Paulsson, 2005). Incidences have been reported of employees sharing company’s confidential information and trade secrets with outside employees or friends using an employer’s email system. Moreover, some employees have been found to use an employer’s Internet to initiate or operate their own business while working. Lawsuits may result due to employers being held responsible for employee’s misuse of the internet

UK politics Essay Example | Topics and Well Written Essays - 2000 words

UK politics - Essay Example This is the reason why UK’s government from 1997-2010 has been dubbed as the â€Å"Labour Government.† British prime ministers serve the British people for not more than five years (Magstadt, 2008). This means that after five years, another prime minister will be chosen unless the current leader can maintain the parliament’s â€Å"vote of confidence† (Magstadt, 2008). Blair’s political career is a perfect example for this political situation. After he served the British people for five years, he was again elected for another term. Blair was reelected by the British parliament in 2001 (Childs, 2008). It was another victory for the Labour Party after Blair’s landslide election in 1997 (Childs, 2008). The Third Way The â€Å"Third Way† is actually an ideology (Walraven & Persons, 2000). It is often associated with the Labour Party. This political idea was actually introduced by Tony Blair (Holmes, 2009). He has utilized this ideology when he ran for public office in 1997 to be UK’s prime minister. He described his platform of governance as the â€Å"Third Way†. This description seemingly suggests a different way of imposing policies in United Kingdom. Blair was actually aiming for ideological change. He wanted to change the political landscape of British government. He neither favored the first and second way of leading Britain. The first way refers to Margaret Thatcher’s leadership while the second way pertains to John Major’s administration. It was Blair’s vision to implement a new policy. The â€Å"Third Way† or the so called â€Å"New Labour† is the way to adopt this modern course of action (Kramp, 2010). Blair called this policy as â€Å"neither the old left nor the new right† (Leach, 2009 cited in Kramp, 2010, p.4). In other words, the â€Å"Third Way† proposes changes which do not adopt to the old party’s agenda (Kramp, 2010). It establishe s a new and independent policy. It tries to separate itself from Thatcher and Major’s conservative governments (Kramp, 2010). Stated in another sense, the â€Å"Third Way† is a whole new political ideology. According to Kramp (2010), it is a hybrid. Anthony Giddens, the author of the â€Å"Third Way† ideology declared that all he wanted to make is a framework of a collaborated or integrated political programme which will cover each of the significant parts of society (Giddens, 1998). This means that Giddens aims for equality among the British citizens in terms of public services. He wanted to create a point of convergence between the left and right ideologies. In doing such, he made sure that none of the political terms will be in conflict. He formulated the â€Å"New Labour† in a way that it does not favor any of the old ideologies neither the new ideologies. Giddens actually integrated the key concepts of the two principles. In other words, the â€Å"T hird Way† is a neutral political ideology. As cited by Giddens, the ultimate objective of the â€Å"Third Way† must be to assist the people â€Å"pilot their way through the major revolutions of our time: globalization, transformations in personal life and our relationship to nature† (Giddens, 1998). He further said that it is necessary for social democrats to question cultural and economic protectionism as well as the far right territory which views globalization as destructive to national tradition and integrity (Giddens, 1998)

Censoring Pleas for Help Essay Example for Free

Censoring Pleas for Help Essay In Dwight Lee’s essay, â€Å"Censoring Pleas for Help,† the Georgia-based economics professor notes the strange contradiction between popular opposition to censorship and widespread support of price controls. Lee’s primary contention with this political dissonance is that it is not only ethically inconsistent, but reflects an oversight of how markets help communicate economic needs, particularly with regards to the sudden needs which emerge in the wake of natural disasters. Much of the support for price controls stems from fear of â€Å"price gouging,† which is essentially occurs when suppliers attempt to take advantage of sudden demand by raising prices to maximize profit during the period of demand. Lee notes that in his home state, there exists a price gouging law which is designed to prevent such a situation from happening by forbidding suppliers from charging more for their goods than they did the day before a disaster strikes. Lee notes that: â€Å"[†¦] building contractors and construction supplies from several states had poured into Atlanta immediately after it suffered massive tornado damage. Can anyone seriously believe that this help would have poured in from far away if the â€Å"price gouging† law had been perfectly enforced, or that the help was not reduced by the enforcement that had occurred?† (Lee 1999) The crux of Lee’s argument is that price controls are essentially a form of economic censorship which restricts the ability of prices to communicate market demands. To that end, he argues that prices are better understood as the most efficient means by which markets, such as disaster victims, communicate their need for help in the form of resources and supplies. This is not to devalue the contributions and assistance that some have provided for free, but the economic distinction made above between humanitarian aid and supply-demand response is not a trivial one. While those who provide supplies for free are to be commended, it is important to recognize the potential mistake in relying on altruism and humanitarian sensitivity as the primary forces driving resource redistribution. Such a view presumes that humanitarian aid is an objective force that responds to the needs of disaster victims efficiently. In effect, Lee’s argument is that while high prices should not be raised to wildly disproportionate levels,   allowing them to fluctuate free of price controls ensures that they can communicate needs more efficiently, for â€Å"high prices [†¦] insure that pleas for help will be met with a quick and effective response.† Complementary to his point, Lee observes that price controls censor this economic communication and effectively disrupt the ability of customers to express their needs. He notes that in Charleston, price controls prevented a local hardware store from legally being able to sell generators at a higher price nor could the locals communicate their demand to outside suppliers of generators. The result was that one hardware store owner sold one of only two generators in his possession to a friend, at the expense of groceries with a greater demand in the form of thousands of dollars worth of food that needed refrigeration. Simply put, humanitarian aid relies on the initiative of those with the resources and the sense of philanthropy to contribute to disaster relief, which is all well and good, but does not compare to the efficacy of free moving prices in expressing the demands that emerge in the wake of a natural disaster. As far as economics are concerned, price controls merely censor the ability of these sudden emergent markets to communicate those demands. Works Cited Lee, Dwight R. â€Å"Censoring Pleas for Help.† The Freeman, January 1999. Retrieved online on February 25, 2009 from: http://www.thefreemanonline.org/columns/censoring-pleas-for-help/

Madrigal leading up to Monteverd

Madrigal leading up to Monteverd Account of the evolution of the Madrigal leading up to Monteverdi. Madrigals are secular songs for all voices. It formed the basis of poems and sonnets set to music, and various other types of poetry. The first generation of Madrigals were set for four voices; these were (cantus) Soprano (altus) Also (tenor) tenor and (bassus) bass. Madrigals dealt freely with the music, mainly of a homophonic and contrapuntal textures, in a series of overlapping sections and consistent use of imitation. The Madrigal was written for all voices, except at the time, of sacred music, which was written for male voices only. Madrigals in the fifteenth century were written in the vernacular. At this time there was an international style of music. The sixteenth century goes development of voices and new influences. The development of the Italian Madrigal is in three stages. This progression is shown in the third generation madrigal composer, Monteverdi. The Madrigal development spans from 1530 to 1620 approximately. This is at the same time as the end of the Renaissance period and the baroque period. With the development of instruments at this time, harmony was adapted and instruments were brought together to create a contrast of new music. This illustrates the development along with the Madrigals, and how they developed with the music. The First Generation of Madrigals includes composers such as Jaques Arcadelt (ca. 1507 1568). He was a Franco-Flemish composer, and worked in Florence, Rome and France. Arcadelts composition Il bianco e dolce cigno was first published as a set of Madrigals in 1538, and is the most famous of the early Madrigals. This work is predominantly homophonic, and uses imitation for harmonies of 3rds and 5ths. The piece has four parts, and is predominantly consonant, apart from a few suspensions and resolutions. The typical sixteenth century Madrigal is through composed, meaning nothing is repeated and is continuous. Thus, all new words have new music. This is also very typical as it is set for 4 voices. The meanings of the words is the most important part of the madrigal, thus, the words are drawn out over a long moving melody and occasional use of dissonance and chromatic usage, to show the connotation of the words. Mid-sixteenth century (the second generation), Madrigals now consist of 5 to the maximum of 6 voices. This shows the steady progression of Madrigals from the first to the second generation. Cipriano De Rore (1546 1565) who composed Da le belle contrade doriente around 1560 1566. In this madrigal, the woman expresses sorrow that her lover is about to depart. The composer chose intervals associated with sadness and reflected the natural speech inflection. He also includes Melisma, dissonant notes, and a lot more chromaticism, and breaking phrases, to really draw out the emotion of the words. This has clearly adapted from the first generation of Madrigals, more technically demanding and increased range and use of cross rhythms than that of earlier Madrigals. The Third generation of madrigals occurred around the late sixteenth century. In this period, this launched the Baroque era, and experimentation and development of harmony and literal context. A highly experimental composer was Luca Marenzio (1553 1599) who composed Solo e pensoso 1590. It starts with an ascending chromatic sequence, which demonstrates the use of experimentation with harmony at this time from the earlier Madrigals, hence, with the chromatic opening and harmonic usage. The texture in this generation is much broader in its approach and fuller than that of earlier Madrigals. At this point, Madrigals would have been sung for a purpose, because earlier Madrigals were sung just for the enjoyment for the singers. Another third generation composer was Carlo Gesualdo (1560 1613). His use of experimentation with madrigals continued to be used throughout into the Baroque era, with such contrasts between chromatic and harmonic passages, to express the meanings of the words and convey the emotion. His Madrigal ‘lo parto e non piu dissi, is experimental both harmonically and rhythmically. This is highly dissonant due to the chromaticism in all parts of the melody and countermelodies. In short, the Madrigal took course of several changed throughout the three generations. Its harmonic progression becoming more complicated and experimentation with rhythms progressed through the sixteenth century and was a primary key of basic song writing for the Baroque era.

Alexander The Great Essay -- Alexander Great Biography History

Alexander the Great On July twentieth, 356 B.C. Alexander the Great was born. His Father was Philip, the King of Macedonia. His mother was Olympia, daughter of the late King Epirus. Alexander was quite mature for his age. At 13 he started learning from Aristotle, he was trained with other children. It was at this time that he met Hephastion, his future best Friend. Aristotle gave Alexander training in rhetoric and literature and sparked his Interest in science, medicine, and philosophy, all which became important later In his life. When Alexander was 14 his father was going to purchase a black stallion. The horse was to wild and no one thought it could be tamed. Alexander decided That he could do it and leapt onto its back and started a sixteen year relationship with the horse. He named the horse Bucephalus At the age of sixteen his father made him regent , with the power to rule in his father's name. While his father was away ,one of the colonies revolted. Alexander quickly marched troops to the area. Also at 16 he founded his first colo...

Kandinsky and Diebenkorn Artists :: essays research papers

Wassily Kandinsky was one of the best-known abstract painters and one of the most influential artists of his generation. He was born in Moscow, Russia on December 4th, 1866. From 1886-92, he studied law and economics at the University of Moscow. Kandinsky declined a teaching position in order to study art in Munich, Russia with Anton Azbe from 1897 to 1899 and at the Kunstakademie with Franz von Stuck in 1900. He died in a suburb of Paris on December 13th, 1944. Born on April 22nd, 1922 in Portland, Oregon, Richard Diebenkorn became a leading Abstract Expressionist. He enrolled at Stanford University in 1940. At first, he painted in a style influenced by Edward Hopper but by the late 1940s and early 1950s he began living and working in various places. Soon he developed his own style of Abstract Expressionist painting. Diebenkorn became an important figurative painter in the mid-1950s but returned to abstraction in 1967 in a geometric style. He died on March 30th, 1993. The work of Kandinsky and Diebenkorn were similar and different in many ways. Both artists used at least some geometric figures in their paintings, unique colors and unique patterns. Kandinsky used brighter colors and a greater variety of them. Although Diebenkorn?s colors were unique, they were kind of dull and there wasn?t as much of a variety. Also, Dibenkorn?s art was fairly simple compared to Kandinsky. Kandinsky filled the paper with many different shapes, scattered everywhere but Diebenkorn just stuck to rectangular and triangular figures mostly and rarely used circular figures. Kandinsky mostly used a bright variety of colors in his works. His art was based mainly on different kinds of shapes but usually contained lines. In some of his paintings, the texture is smooth like in ?Blue Painting?, but in others it is a bit rough like in ?Color Studies.? Kandinsky?s paintings made up only of shapes have their objects cluttered together with only a few objects by themselves. These shapes include triangles, circles, squares, rectangles, and everything in between. The colors in his art works help unite the pieces and bring it all together by fading and such in certain aspects. In a lot of Kandinsky?s paintings, there really isn?t anything that is dominant because there are so many pieces and unique objects.

Pharmacy Tech Handout #1

Pharmacy Technician Certification Board, exam scoring requirements per www. ptcb. org The pharmacy technician performs activities related to three broad function areas. The specific responsibilities and activities that pharmacy technicians may perform within each function area are:   I. Assisting the Pharmacist in Serving Patients (66% of exam)   |   A. |   Receive prescription/medication order(s) from patient/patient’s representative, prescriber, or other healthcare professional 1.Accept new prescription/medication order from patient/patient’s representative, prescriber, or other healthcare professional 2. Accept new prescription/medication order electronically (for example, by telephone, fax, or electronic transmission) 3. Accept refill request from patient/patient’s representative 4. Accept refill authorization from prescriber or other healthcare professional electronically (for example, by telephone, fax, or electronic transmission) 5. Contact prescri ber/originator for clarification of prescription/medication order refill 6.Perform/accept transfer of prescription/medication order(s)|   B. |   Assist the pharmacist in accordance with federal rules and regulations in obtaining from the patient/patient’s representative such information as diagnosis or desired therapeutic outcome, disease state, medication history (including over-the-counter [OTC] medications and dietary supplements), allergies, adverse reactions, medical history and other relevant patient information, physical disability, and payor information (including both self-pay and third party reimbursement)|   C.   Assist the pharmacist in accordance with federal rules and regulations in obtaining from prescriber, other healthcare professionals, and/or the medical record such information as diagnosis or desired therapeutic outcome, disease state, medication history (including [OTC] medications and dietary supplements), allergies, adverse reactions, medical hi story and other relevant patient information, physical disability, and payor information (including both self-pay and third party reimbursement)|   D.   Collect and communicate patient-specific data (for example, blood pressure, glucose, cholesterol levels, therapeutic drug levels, immunizations) to assist the pharmacist in monitoring patient outcomes|   E. |   Collect and communicate data related to restricted drug distribution programs (for example, thalidomide, isotretinoin, and clozapine)|   F. |   Collect and communicate data related to investigational drugs|   G. |   Assess prescription or medication order for completeness (for example, patient's name and address), accuracy, authenticity, legality, and reimbursement eligibility|   H.   Update the medical record/patient profile with such information as medication history (including [OTC] medications and dietary supplements), disease states, compliance/adherence patterns, allergies, medication duplication, an d/or drug-disease, drug-drug, drug-laboratory, drug-dietary supplement and/or OTC, and drug-food interactions|   I. |   Assist the patient/patient's representative in choosing the best payment assistance plan if multiple plans are available to patient|   J. |   Process a prescription/medication order 1. Enter prescription/medication order information onto patient profile 2.Select the appropriate product(s) for dispensing (for example, brand names, generic substitutes, therapeutic substitutes, formulary restrictions) 3. Obtain pharmaceuticals, durable and non-durable medical equipment, devices, and supplies (including hazardous substances, controlled substances, and investigational products) from inventory 4. Calculate quantity and days supply of finished dosage forms for dispensing 5. Measure or count quantity of finished dosage forms for dispensing 6. Process and handle radiopharmaceuticals 7. Perform calculations for radiopharmaceuticals 8.Process and handle chemotherapeut ic medications commercially available in finished dosage forms (for example, Efudex, mercaptopurine) 9. Perform calculations for oral chemotherapeutic medications 10. Process and handle investigational products 11. Package finished dosage forms (for example, blister pack, robotic/automated dispensing vial) 12. Affix label(s) and auxiliary label(s) to container(s) 13. Assemble patient information materials (for example, drug information sheets, patient package inserts, Health Information Portability and Accountability Act [HIPAA] literature) 14.Check for accuracy during processing of the prescription/medication order (for example, National Drug Code [NDA] number, bar code, and data entry) 15. Verify the data entry, measurements, preparation, and/or packaging of medications produced by other technicians as allowed by law (for example, tech check tech) 16. Prepare prescription or medication order for final check by pharmacist 17. Prepare prescription or medication order for final check by pharmacy technician as allowed by law (for example, tech check tech) 18. Perform Nuclear Regulatory Commission (NRC) required checks for radiopharmaceuticals|   K. Compound a prescription/medication order: 1. Assemble equipment and/or supplies necessary for compounding the prescription/medication order 2. Calibrate equipment (for example, scale or balance, total parenteral nutrition [TPN] compounder) needed to compound the prescription/medication order 3. Perform calculations required for preparation of compounded IV admixtures 4. Perform calculations for extemporaneous compounds 5. Compound medications (for example, topical preparations, reconstituted antibiotic suspensions) for dispensing according to prescription and/or compounding guidelines 6.Compound medications in anticipation of prescriptions/medication orders (for example, compounding for a specific patient) 7. Prepare sterile products (for example, TPNs, piggybacks, IV solutions, ophthalmic products) 8. Prepare radio pharmaceuticals 9. Prepare chemotherapy 10. Record preparation and/or ingredients of medications (for example, lot number, control number, expiration date, chemotherapy calculations, type of IV solution)|   L. |   Provide prescription/medication to patient/patient's representative: 1. Store medication prior to distribution 2.Provide medication and supplemental information (for example, package inserts) to patient/patient’s representative 3. Package and ship pharmaceuticals, durable and non-durable medical equipment, devices, and supplies (including hazardous substances and investigational products) to patient/patient's representative li>Place medication in dispensing system (for example, unit-dose cart, automated systems) 4. Deliver medication to patient-care unit 5. Record distribution of prescription medication 6. Record distribution of controlled substances 7. Record distribution of investigational drugs 8.Record distribution of restricted drugs (for example, isotretin oin, clozapine, thalidomide) 9. Record distribution of prescription/medication to patient's home|   M. |   Determine charges and obtain reimbursement for products and services|   N. |   Communicate with third-party payers to determine or verify coverage|   O. |   Communicate with third-party payers to obtain prior authorizations|   P. |   Communicate with third-party payers and patients/patient's representatives to rectify rejected third-party claims|   Q. |   Identify and resolve problems with rejected claims (for example, incorrect days supply, incorrect ID number)|   R.   Provide supplemental information (for example, disease state information, CDs) as requested/required|   S. |   Direct patient/patient's representative to pharmacist for counseling|   T. |   Perform drug administration functions under appropriate supervision (for example, perform drug/IV rounds, check pumps, anticipate refill of drugs/IVs)|   U. |   Process and dispense enteral products| II. Maintaining Medication and Inventory Control Systems (22% of exam)   Ã‚  |   A. |   Identify pharmaceuticals, durable and non-durable medical equipment, devices, and supplies (including hazardous substances and investigational products) to be ordered|   B.   Place routine orders for pharmaceuticals, durable and nondurable medical equipment, devices, and supplies (including hazardous substances and investigational products) in compliance with legal, regulatory, formulary, budgetary, and contractual requirements|   C. |   Place emergency orders for pharmaceuticals, durable and non-durable medical equipment, devices, and supplies (including hazardous substances and investigational products) in compliance with legal, regulatory, formulary, budgetary, and contractual requirements|   D.   Receive pharmaceuticals, durable and non-durable medical equipment, devices, and supplies (including hazardous substances and investigational products) and verify against specifications on original purchase orders|   E. |   Place pharmaceuticals, durable and non-durable medical equipment, devices, and supplies (including hazardous substances and investigational products) in inventory under proper storage conditions while incorporating error prevention strategies|   F.   Perform non–patient-specific preparation, distribution, and maintenance of pharmaceuticals, durable and non-durable medical equipment, devices, and supplies (including hazardous substances and investigational products) while incorporating error prevention strategies (for example, crash carts, clinic and nursing floor stock, automated dispensing systems)|   G. |   Remove from inventory expired/discontinued/slow moving/overstocked pharmaceuticals, durable and nondurable medical equipment, devices, and supplies (including hazardous substances and investigational products)|   H.   Remove from inventory recalled pharmaceuticals, durable and non-durable medical equip ment, devices, and supplies (including hazardous substances and investigational products)|    I. |   Dispose of or destroy pharmaceuticals or supplies (for example, hazardous substances, investigational products, controlled substances, non-dispensable products)|   J. |   Communicate changes in product availability (for example, formulary changes, recalls, shortages) to pharmacy staff, patient/patient’s representative, physicians, and other healthcare professionals|   K.   Implement and monitor policies and procedures to deter theft and/or drug diversion|   L. |   Maintain a record of controlled substances ordered, received, and removed from inventory|   M. |   Maintain a record of investigational products ordered, received, and removed from inventory|   N. |   Perform required inventories and maintain associated records|   O. |   Maintain record-keeping systems for repackaging, non-patient specific compounding, recalls, and returns of pharmaceutica ls, durable and non-durable medical equipment, devices, and supplies (including hazardous substances and investigational products)|   P.   Compound non-patient specific medications in anticipation of prescription/medication orders|   Q. |   Perform quality assurance tests on compounded medications (for example, end product testing and validation)|   R. |   Repackage finished dosage forms for dispensing (for example, unit dose, blister pack, oral syringes) Participate in quality assurance programs related to pharmaceuticals, durable and non-durable medical equipment, devices, and supplies (including hazardous substances and investigational products)| III.Participating in the Administration and Management of Pharmacy Practice (12% of exam)   |   A. |   Coordinate written, electronic, and oral communications throughout the practice setting (for example, route phone calls, faxes, verbal and written refill authorizations; disseminate policy and procedure changes)|   B . |   Update and maintain patient information (for example, insurance information, demographics, provider information) in accordance with federal regulations and professional standards (for example, Health Insurance Portability and Accountability Act [HIPAA])|   C.   Collect productivity information (for example, the number of prescriptions filled, fill times, payments collected, rejected claim status)|   D. |   Participate in quality assurance activities (for example, medication error prevention, customer satisfaction surveys, and internal audits of processes)|   E. |   Generate quality assurance reports (for example, compile or summarize data collected for evaluation or action plan development, root cause analysis)|   F. |   Implement and monitor the ractice setting for compliance with federal regulations and professional standards (for example, Materials Safety Data Sheet [MSDS], Occupational Safety Health Administration [OSHA], Joint Commission on Accreditation of Healthcare Organizations [JCAHO], United States Pharmacopeia [USP])|   G. |   Implement and monitor policies and procedures for infection control|   H. |   Implement and monitor policies and procedures for the handling, disposal, and destruction of pharmaceuticals and supplies (for example, hazardous substances, investigational products, controlled substances, non-dispensable products, radiopharmaceuticals)|   I.   Perform and record routine sanitation, maintenance, and calibration of equipment (for example, automated dispensing equipment, balances, TPN compounders, and refrigerator/freezer temperatures)|   J. |   Update, maintain, and use manual or electronic information systems (for example, patient profiles, prescription records, inventory logs, reference materials) in order to perform job related activities|   K. |   Use and maintain automated and point-of-care dispensing technology|   L. Perform billing and accounting functions for products and service s (for example, self-pay, third-party adjudication, pharmaceutical discount cards, medication reimbursement)|   M. | Communicate with third-party payers to determine or verify coverage for products and services|   N. | Coordinate and/or participate in staff training and continuing education|   O. | Perform and/or contribute to employee evaluations and competency assessments|   P. | Participate in the establishment, implementation, and monitoring of the practice setting’s policies and procedures  |